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Customer Newsletter – 1st July 2020

Jul 2, 2020

REMONDIS Waste Services Vehicles

From all of us at REMONDIS, we hope all those reading this are well and that gradually, you can all safely start up your businesses again.

 

Skip / Roll On Roll Off Services

It has been encouraging over the last few weeks to see a lot of our Construction, Demolition, Commercial, and Industrial customers gradually starting back to work and we have been putting more vehicles back on the road each week to cope with demand as it has returned. We have plenty of stocks of containers available to cope with any increase in demand so if you need a skip then please give us a call.

If you need assistance on any new sites or services, or if you would like to discuss more of your existing sites starting up again, then please contact Wendy Harmer, our Key Account Manager either by telephone on 07855 226667 or by email at wendy.harmer@remondis.co.uk and she will gladly help plan your additional requirements.

Trade Waste / Commercial Bin Services

We anticipate that in line with the Government’s relaxation of the lockdown rules, many of our trade waste customers will be looking as to how they can safely start opening up again from July 4th. We would ask that those customers whose services have been suspended during the Covid-19 pandemic, please get in touch with us so that we can work with you to plan in your collections again and help your business start operating again as soon, and as safely as possible.

Grace Marshall, our Trade Waste Sales Manager, is contactable either by telephone on 07912 987475 or by email at grace.marshall@remondis.co.uk and is more than happy to help.

Referral Scheme

Maybe you know someone who may be interested in our services? If so we are currently running a customer referral scheme. Anyone who recommends a new customer who starts collections with us within 3 months and signs a minimum 12-month agreement we are paying £25 as a means of saying “thank you” for your referral. Please quote the reference “REF25” when you speak to us and we will arrange the payment via Amazon voucher or as a credit note against your account.

May we take the opportunity to thank you for supporting REMONDIS through this challenging period, it has been very difficult for all of us but we look forward to better days ahead.

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COVID-19 Update

Due to recent events surrounding the current COVID-19 pandemic, we would like to reassure you that we are still operating business as usual, including all collections and processing of your waste at all our sites.

As this crisis is developing daily, we are closely monitoring current government guidelines and advice given from the World Health Organisation. Should the situation escalate we shall immediately review our current plans. We will update any changes daily and post them on our website https://www.remondis-uk.com/ as well as on Linked In.

We have taken the situation very seriously here at Remondis and have put measurements in place to reduce the amount of staff that we have in our offices by allowing staff to work from home where practical.

Our main concern is the health and wellbeing of both our staff and customers, and we want to assure you that we are doing everything possible to protect our staff members and still provide customers with the necessary service that is required.

The following precautions have been implemented until further notice:

  • Non-essential contact – Drivers will no longer request the customer to sign for work completed. Instead they will ask for your details and enter these themselves on their tablet.
  • All non-essential meetings have been cancelled and where necessary held by tele conference facilities.
  • Very regular reminders to staff and visitors with regards to increased cleaning regimes and following hand washing protocols.
  • Sales staff are working from their respective home offices and avoiding ‘face to face’ meetings.
  • All senior staff have access to conferencing tools to avoid face to face meetings and these are our preferred method of communication where practical at this moment in time.
  • We are sending all invoices electronically as our finance team are now working from home and to stop the risk of infection by posting paperwork – please support us with this.
  • We are stopping any cash collections – facilities are in place to pay by credit/debit card.
  • We are working with our suppliers and partners to maintain supply of product and have increased stock levels where possible to reduce the disruption to supply as this situation develops.

If sites have room for additional skips / bins we will look at supplying them to ease the necessity for same day collections.

These are unprecedented times, but rest assured that we are doing everything possible to keep the business running as usual and continuing to provide customers with the support that they need.

We would ask that you stay within your agreed credit limit and pay us on time to allow us to support you.

Remondis hope that you are not largely affected by the virus outbreak and are keeping yourselves safe.

We would like to take this opportunity to thank you for your continued support during these difficult times. If you have any questions, please contact your local depot – details for which can be found on the contact us page.

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                        REMONDIS Ltd
                        Head Office: 01670827820

                        info@remondis.co.uk

                        Stephenson Way, Barrington Industrial Estate, NE22 7DL

                        Office Hours: Mon to Fri - 7:30am to 5:30pm

                        Registered as a limited company in England and Wales under company number 04696376 as REMONDIS Ltd.

                        Address

                        REMONDIS Doncaster Ltd
                        Head Office: 01302322092

                        doncastersales@remondis.co.uk

                        Clay Lane, Doncaster DN2 4RA

                        Office Hours: Mon to Fri - 7:30am to 5:30pm

                        Registered as a limited company in England and Wales under company number 03465323 as REMONDIS Doncaster Ltd.

                        Address

                        REMONDIS Ltd
                        Head Office: 01670827820
                        info@remondis.co.uk

                        Stephenson Way, Barrington Industrial Estate, NE22 7DL

                        Office Hours: Mon to Fri - 7:30am to 5:30pm

                        Registered as a limited company in England and Wales under company number 04696376 as REMONDIS Ltd.

                        Address

                        REMONDIS Doncaster Ltd
                        Head Office: 01302322092
                        doncastersales@remondis.co.uk

                        Clay Lane, Doncaster DN2 4RA

                        Office Hours: Mon to Fri - 7:30am to 5:30pm

                        Registered as a limited company in England and Wales under company number 03465323 as REMONDIS Doncaster Ltd.

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